Hayward Pool Products Canada, Inc.
Online Warranty Request


Please refer to the original owner's manual provided with your unit for specific warranty terms and limitations, as the length of your warranty coverage is model specific for both parts and labour. Your warranty coverage begins from the date of purchase. Proof of purchase is required upon request.

If you would like to access the manual for your unit, please click here.

If your unit is out of warranty, please click here for a list of Hayward service providers closest to you.

Hayward warrants the unit free of defects in materials and workmanship for the specified warranty coverage period. Warranty does not include issues resulting from installation, accident, negligence, freezing, improper pool chemistry or conditions beyond the normal intended use of the unit, or acts of God.

Common Issues Affecting Heat Pumps

  • "Leaks" from the heat pump may be condensation from normal operation. I confirm this is not the case.
  • A "No Flow" code can be caused by a restriction on the suction or pressure side of the pump like a dirty filter or valves that are not in proper position. I confirm this is not the case.
  • Heat pump performance is dependent of ambient air temperature to heat the pool water. Lowered heat performance can be caused by colder outside temperatures. I confirm this is not the case.
  • "No display" or dead control panel can be cause by no power going to the heat pump such as a breaker/GFCI is not set or has tripped. I confirm this is not the case.

Heat Pumps Warranty Form

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